Frequentely Asked Questions

Do you offer private tours?

Yes, we do! We offer only private tours.

You will have a private guide only for you, your family or whoever is in your party.

How many people can I bring with me?

There is no limit to the size of your group, we can accommodate any request. 

Do you have any group tour that we can join?

No, we don’t offer group tours. 

Who is going to be my tour guide?

You will know the name of your tour guide a few days before the tour.

We select our guides very carefully, choosing professionals who have not only a solid background but also an engaging personality, and who can turn our tours into the highlights of your vacation.

Can I bring a luggage during the tour?

No, you can’t bring any luggage during the tour. In museums and archaeological sites you can’t go around with a luggage. Furthermore, in most of the museums you can’t check your bags: they will simply not let you enter.

Can I bring a bag visiting museums?

Yes, but it has to be a small size bag or a purse.

Big backpacks are not allowed.

Can I take a tour with a wheelchair or if I have any walking issue

It is possible to tour almost everywhere in a wheelchair or if you have walking issues. It is important that you let us know in advance if you have special needs, so that we can plan your tour accordingly and advise you about what tours to get.  

Is pick up at our hotel included?

We include pick up almost always, but there are some exceptions. You’ll find all the information you need about pick up on the tour pages. 

If you have any doubt, don’t hesitate to send us an email.

How can I find my guide if my hotel is not in the pick up area?

We can arrange a private car transfer (or a private water taxi transfer in Venice) to take you to your guide. You can also reach your guide by yourself: if your hotel is outside of the pick up area, we will tell you where to meet your guide. 

Is the return service to my hotel included?

Usually it’s not, but it’s always included if the tour you’ve booked has transportation included (i.e. Tivoli day trip, or Amalfi Coast day trip). You’ll find all the information you need about transportation on the tour pages. If you have any doubt, don’t hesitate to send us an email. 

 At the end of the tour, if you need a cab, your guide will show you the closest taxi stand.

At what time will we meet?

Our meeting times are very flexible. We can start at the time that is more convenient for you, according to your schedule. We will always suggest you the most appropriate meeting times for the tours you have chosen in order to avoid the heat and the crowds.

Is the transportation included in the tour price?

Most of our tours have transportation included from your hotel to the area of the tour; many tours, instead, have transportation included for the whole day. In Venice, Florence and Naples, transportation is usually not included. 

You can find all the info you need about transportation in each tour page. 

When is the tour considered confirmed?

The tour is considered confirmed after you’ve filled out the form we’ll send you, accepted our terms and conditions, and paid either the full amount or a deposit. 

Do you make hotel reservations?

No, but we will be happy to suggest you the best areas to get a hotel.

How can I pay for the services required?

You can pay electronically via credit card, pay pal or bank transfer.

Is a deposit required?

Yes. As soon as you pay the deposit we will reserve your skip-the-line tickets and confirm your tours.

Italian ArtVentures Private Tours (Dedalus S.r.L.) assumes no responsibility for any items which are lost or stolen before, during, or after services are rendered. Italian ArtVentures Private Tours (Dedalus S.r.L.) assumes no responsibility for any injuries physical or otherwise which may occur before, during, or after services are rendered.
I, on behalf of the other individuals in my group requesting services from Italian ArtVentures Private Tours (Dedalus S.r.L.) and with their complete understanding and consent, state that each individual in my group assumes responsibility for his/her person and for his/her personal belongings with the responsibility of minors passing to their parents or legal guardians if present or to me, in the case that neither their parents nor legal guardians are present.
In connection with this release, I have obtained permission from all members of my group to act on their behalf in obtaining this release and agree to hold harmless Italian ArtVentures Private Tours (Dedalus S.r.L.) or any detrimental actions that either I and the people in my group may
 perform during the tours or the activities provided by Italian ArtVentures Private Tours (Dedalus S.r.L.).
I, on behalf of the other individuals in my group requesting services from Italian ArtVentures Private Tours (Dedalus S.r.L.) and with their complete understanding and consent, state that each individual in my group with the responsibility of minors passing to their parents or legal guardians if present or to me, in the case that neither their parents nor legal guardians are present, assumes the risk of any and all activities we perform during, before, or after services are rendered including but not limited to: riding in a motor vehicle, riding on a scooter, riding a bicycle, taking public transportation, walking in areas with pedestrian and motor traffic, walking in archaeological areas, walking in parks, and walking in museums.
Italian ArtVentures Private Tours (Dedalus S.r.L.) assumes no responsibility for any damages or inconveniences caused by delays or cancelations which are beyond the control of Italian ArtVentures Private Tours (Dedalus S.r.L.) and/or the individuals working on behalf of Italian ArtVentures Private Tours (Dedalus S.r.L.). Such events include but aren’t limited to: strikes, public transportation malfunctions, severe weather, and Acts of God.

General Payment Terms and Conditions (cancellation policy)
I, with the full understanding and consent of the group of individuals requesting the services of Italian ArtVentures Private Tours (Dedalus S.r.L.) with me, have requested the services of Italian ArtVentures Private Tours (Dedalus S.r.L.). Upon acceptance and execution of this document, the total amount shall be due, unless a different agreement has been done with the Italian ArtVentures Private Tours staff. Should any additions to the services already booked be requested, these payment terms shall govern payments due unless mutually agreed upon payment arrangements are made in writing beforehand.
If I, or another individual in the group that has requested services from Italian ArtVentures Private Tours (Dedalus S.r.L.) , cancel all or a part of the services we have requested from Italian ArtVentures Private Tours (Dedalus S.r.L.) within seven days before the date of the first service, Italian ArtVentures Private Tours (Dedalus S.r.L.) will refund the entire sum paid minus the price of the tickets already purchased, the drivers’ fees (if existing) and any fees accumulated by transferring money electronically within 30 days of written or electronically received notice.
If I, or another member of the group of individuals traveling with me, change and/or cancel all or part of the services requested of Italian ArtVentures Private Tours (Dedalus S.r.L.) after the above date, the sum of all or part of the services requested and then cancelled will be refunded minus a 20% cancellation fee. In the case of additional services added after the above date, Italian ArtVentures Private Tours (Dedalus S.r.L.) will make as Best Efforts attempt to meet your needs. Any additional costs, and surcharges will be given via electronic notice and booked upon receipt of Notice of Acceptance.
If I, or another member of the group of individuals traveling with me, change and/or cancel all or part of the services requested of Italian ArtVentures Private Tours (Dedalus S.r.L.) 72 hours before the first service starts or later, nothing will be refunded.
In the case of cancelations, delays and or force majour events that prohibit the scheduled services from being rendered for reasons beyond the control of Italian ArtVentures Private Tours (Dedalus S.r.L.), the client will be awarded a full refund, minus the cost of tickets, reservations, and other non-refundable financial burdens assumed by Italian ArtVentures Private Tours (Dedalus S.r.L.).
By confirming the booking or paying the full amount of the price for the services booked with Italian ArtVentures Private Tours (Dedalus S.r.L.), I state that I, on behalf of the group of individuals requesting services from Italian ArtVentures Private Tours (Dedalus S.r.L.) and with their complete understanding and consent agree to and accept the above conditions.

Do I need my passport with me during the tour?

You need to prove your identity by showing a passport, a driver’s license, or an ID card that has your picture on it. You will be denied entrance to the sights if you don’t have some kind of ID. 

Do I have to show an ID at the museums’ entrance?

Yes, museum’s staff might ask you for your ID, passport, or driver’s license (any of them will be ok). 

– Put on comfortable shoes! Most tours require some walking or, sometimes, a lot or walking!

– Don’t bring knives or any sharp objects because they are not allowed in museums and archaeological sites

– Don’t bring any kind of spray or glass bottle (not even perfume bottles or deodorants) since you will not be allowed to bring them inside the museums and the archaeological sites.

– Big backpacks or luggages can’t be brought in museums and archaeological sites  

– If you’re visiting Italy in the summer, don’t forget to bring a bottle of water and a hat, mostly of outdoor tours. 

– Bring with you some cash in case you need to pay for something: many small shops or restaurants don’t accept credit cards.